Customer Service Representative
Job description
Responsibilities
· Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
· Organise workshop schedule for the day and liaise with the workshop controller / manager.
· Organise roster for the month ahead on-line.
· Review staff clockings and approve overtime by technicans.
· Understand customer’s needs and requirements and maintain strong relationship.
· Communicate with customers throughout the day.
· Take bookings for the service department.
· Advise customers of any additional work to be carried out.
· Invoice work upon completion.
· Explain work carried out via Jobcard write ups, over the phone or in person.
· Follow up with customers.
· Work closely with Warranty Manager.
· Work with the marketing associate with regard to promoting the workshop.
Requirements;
· Excellent communication skills.
· Previous experience as a motor service advisor is an advantage.
· Ideally have a technical understanding/background.
· Full, clean driving licence.
· Must be flexible.