Customer Service Representative

Job description


· Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.

· Organise workshop schedule for the day and liaise with the workshop controller / manager.

· Organise roster for the month ahead on-line.

· Review staff clockings and approve overtime by technicans.

· Understand customer’s needs and requirements and maintain strong relationship.

· Communicate with customers throughout the day.

· Take bookings for the service department.

· Advise customers of any additional work to be carried out.

· Invoice work upon completion.

· Explain work carried out via Jobcard write ups, over the phone or in person.

· Follow up with customers.

· Work closely with Warranty Manager.

· Work with the marketing associate with regard to promoting the workshop.


· Excellent communication skills.

· Previous experience as a motor service advisor is an advantage.

· Ideally have a technical understanding/background.

· Full, clean driving licence.

· Must be flexible.