Service Advisor

Responsibilities

  • Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
  • Organise workshop schedule for the day and liaise with the workshop controller / foreman.
  • Organise roster for the month ahead on-line.
  • Review staff clockings and approve overtime by technicans.
  • Understand customer’s needs and requirements and maintain strong relationship.
  • Communicate with customers throughout the day.
  • Take bookings for the service department.
  • Advise customers of any additional work to be carried out.
  • Invoice work upon completion.
  • Explain work carried out.
  • Follow up with customers.
  • Work closely with Warranty Coordinator.
  • Work with the marketing associate with regard to promoting the workshop.

Requirements;

  • Excellent communication skills.
  • Previous experience as a motor service advisor is an advantage.
  • Ideally have a technical understanding/background.
  • Full, clean driving licence.
  • Must be flexible.

Benefits of the role

Join an award winning team with Renault Trucks at Shaw Commercials with state of the art facilities and continued training and development.

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • On-site parking

Licence/Certification:

  • Full Clean Driving Licence (preferred)

Work remotely:

  • No