Service Advisor


  • Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
  • Organise workshop schedule for the day and liaise with the workshop controller / manager.
  • Organise roster for the month ahead on-line.
  • Review staff clockings and approve overtime by technicans.
  • Understand customer’s needs and requirements and maintain strong relationship.
  • Communicate with customers throughout the day.
  • Take bookings for the service department.
  • Advise customers of any additional work to be carried out.
  • Invoice work upon completion.
  • Explain work carried out.
  • Follow up with customers.
  • Work closely with Warranty Coordinator and Planner.
  • Work with the marketing associate with regard to promoting the workshop.


  • Excellent communication skills.
  • Previous experience as a motor service advisor is an advantage.
  • Ideally have a technical understanding/background.
  • Full, clean driving licence.
  • Must be flexible.

Job Types: Full-time, Permanent


  • Bike to work scheme
  • Company events
  • Company pension
  • On-site parking
  • Sick pay