Workshop Controller

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Provide excellent customer service from the initial booking through to the return of the vehicle.
Act as a key point of contact for customers throughout their service or repair.
Take bookings for the service department and understand customers’ service and repair requirements.
Organise the daily workshop schedule and coordinate customer requirements with the workshop team.
Keep customers informed throughout the day on the progress of their vehicle.
Communicate any additional work identified by the workshop and obtain customer approval where required.
Liaise closely with technicians regarding job progress, expected completion times and any additional work required.
Work closely with the Parts Advisor regarding parts availability, orders and workflow planning.
Invoice completed work and collect customer payments.
Explain work carried out when returning vehicles to customers and discuss any follow-up requirements.
Build and maintain strong relationships with customers.
Organise the workshop roster for the month ahead online.
Review staff clockings and approve technician overtime as required.
Work closely with the Warranty Coordinator and Planner.
Work with the Marketing Associate regarding the promotion of the workshop.
Maintain accurate customer records and enter relevant information into company systems.